There are 2 types of transfer, blind and attended. A blind transfer puts a call through directly to an extension. An attended transfer allows you to announce the call to the person you are putting the call through to.

To blind transfer a call press the transfer button

Your number keypad will appear.

Dial the number you wish to transfer the call to and press the green button. The call is now transferred. If that person is not available and voicemail is enabled, the caller can leave a message. Alternatively you can transfer a call to voicemail dial dialling *99 followed by the extension number ie *991002

The better way is to do an attended transfer where you announce the call. click the attended transfer button.